1. Introduction

Welcome to Grade Rise Tuition Ltd ("we", "our", or "us"). We respect your privacy and are committed to protecting the personal data of both parents and students. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our educational services, and tell you about your privacy rights and how the law protects you.

This policy applies to all information collected through our website, parent portals, live virtual classrooms, and any related services, sales, or marketing.

2. The Data We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. To provide effective academic tuition and maintain safeguarding standards, we may collect, use, store, and transfer different kinds of personal data about you and your child, grouped as follows:

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide our services: Registering you as a new client, managing your account, and delivering live or recorded educational content.
• To ensure safeguarding: Maintaining accurate attendance records and monitoring live class environments in accordance with UK child protection frameworks.
• To communicate progress: Sending monthly benchmark reports, mock exam results, and tutor feedback directly to parents or guardians.
• To process payments: Managing subscriptions, one-off billing for masterclasses, and collecting any arrears.

4. Live Class Recordings

To ensure the safety of our students and to provide a "revision vault" for ongoing learning, our live group masterclasses and 1-to-1 sessions are recorded. These recordings are securely hosted and are strictly available only to enrolled students for revision purposes. Consent for recording is obtained during the enrolment process, in accordance with our Safeguarding Policy.

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to personal data is restricted to employees, tutors, and contractors who have a business need to know and who are subject to strict confidentiality agreements.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Generally, student academic data is retained for the duration of their enrolment plus one academic year.

6. Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights under data protection laws in relation to your personal data, including the right to:

• Request access: Receive a copy of the personal data we hold about you.
• Request correction: Have any incomplete or inaccurate data we hold about you corrected.
• Request erasure: Ask us to delete or remove personal data where there is no good reason for us continuing to process it.
• Withdraw consent: Withdraw consent at any time where we are relying on consent to process your personal data.

7. Contacting Our Data Protection Officer

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Team. We aim to respond to all legitimate requests within one month.